Practical digital support for service business owners
I work with small business owners on the things that actually move the needle: understanding what your website is costing you, streamlining the way your business runs digitally, and making sure any project gets delivered properly.
Web Design & Development
Sometimes you just need something fixed, updated, or added to your website. Whether it's a new section on your WordPress site, a layout issue on Squarespace, a product page on Shopify, or something that's just broken and you're not sure why, I can usually turn it around quickly without the back-and-forth of a larger agency.
For businesses that need a full redesign, I take on a small number of projects each year. These are straightforward, well-scoped builds: a clean, fast site that represents you properly and doesn't require a developer to maintain.
If you're not sure whether what you need counts as a small job or a bigger one, get in touch and I'll give you a straight answer.
Digital Health Check for Service Business Websites
Your website is often the first thing a potential customer looks at before deciding whether to get in touch. If it's slow, confusing, or just not working as hard as it should be, you're losing business you'll never even know about.
A Digital Health Check gives you a clear, plain-English picture of where things stand: your website's performance, the tools you're using (or not using), tasks you're doing manually that could be automated, and quick wins you can act on straight away.
You'll get a prioritised report with specific recommendations, not a list of vague suggestions. It's the obvious starting point if something feels off but you're not sure what.
Automating Repetitive Tasks with AI and Workflow Tools
Most small businesses are sitting on dozens of hours a month spent on tasks that could be handled automatically. Chasing invoice approvals, posting updates to social media, copying data between systems, sending follow-up emails.
These things feel unavoidable until someone sets up the right tools. Using platforms like Make and Zapier, combined with AI where it makes sense, I identify the repetitive work in your business and build workflows that handle it for you.
You get a documented setup you actually understand, a proper handover, and time back in your week. No ongoing dependency on me, just a smarter way of working.
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Ongoing Website and Digital Operations Support
Most website maintenance services offer updates and backups, and not much else. This is different.
As your digital operations retainer, I take care of the technical side of your website while also keeping an eye on how everything fits together.
Each month includes proactive improvements, whether that's a faster page, a better form, a new automation, or a fix you've been putting off. You also get a monthly check-in and a direct line for questions. It's the kind of support that used to require hiring someone in-house, at a fraction of the cost and without the commitment.
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Digital Project Management for Business Owners
Building a new website, moving to a new platform, or rolling out a new business tool all follow the same pattern: they take longer than expected, cost more than quoted, and nobody really owns what happens in the middle. That's where I come in.
With a background in both digital project management and web development, I scope the project, manage the suppliers, keep things moving, and make sure what gets delivered is what was actually agreed. Ideal for small businesses and professional services firms who have a digital project on the horizon but nobody internally with the time or experience to run it properly.
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